Concierge And Organiser Services Continuation †Free Samples

Question: Discuss about the Concierge And Organiser Services Continuation. Answer: Goals To attract and maintain customers; this is the main goal of a concierge company since it exists for service delivery. Most of their activities aim at attracting customers and this can be achieved in various ways such as advertisement of the services offered. This can also be achieved through referrals where they encourage their old customers to bring on board new customers. They also work towards maintaining customers by ensuring the services offered are good and also listening and solving customers complaints. Some loyal customers are usually given discounts so as to keep them coming for more services as well as ensure they are loyal to the company. To provide customers with any type of services needed provided they are legitimate. They always work in a way that whatever they do does not hurt or discourage their clients. To achieve this, they select highly qualified and committed workers who are keen on instructions. They ensure that they have enough staff and are always at the clients disposal. For all the services to be provided well they invest heavily in infrastructure and human resource and they take care of their staffs welfare. Once the employees needs are taken care of definitely theyll work well if assigned any duty of a client. Objectives For this concierge company formed in 2007 the main objectives include: Establishment of a company, which is based on service delivery, and whose main aim is to satisfy the customers needs. This implies that the company makes sure the services offered to customers are the best and supersedes any clients expectations. To be among the top companies in offering such services. To increase the number of their clients every year through a performance that is superior and referrals using word of mouth. To develop a home business that is sustainable and which can survive on its own cash flow All these objectives can be achieved when the processes involved are good such as ensuring a follow up is made when clients put complaints through. Taking into consideration customers suggestions and supporting their staff fully both morally and financially. For instance early payment of the staff motives them to work well with their clients as well as giving them incentives or awarding well performing members of staff. To ensure the objectives have been met then an analysis of their work process should be made such as issuing questionnaires to randomly selected clients so as to get their opinion on service delivery and what areas need improvement. Stakeholders The main stakeholders include clients, service providers and company auditors. Clients; these are the customers who receive concierge services. They are the reason the company exists. They are a busy lot of individuals who do not have time to carry out some chores because of their busy schedules and therefore require engaging other people in doing some work for them as they engage in other activities. They therefore seek the help of such companies to provide them with trustworthy staff who can be trusted with the work that needs to be done. Service providers; these are the staff that have been employed by the company to be deployed to the clients when certain services are needed. They are varied depending on the specialization. This team needs to be trustworthy and committed to their work because they represent the image of the company. Failure to provide good services they risk the company closure as well as the loss of job Auditors; these are external personnel who only come in to assess the company performance in terms of service delivery. They keep the company in check and inform them on where to correct fast before situations get out of hand. Any serious business that needs to survive in this competitive world cannot run without auditors. Key messages Clients; for the clients to get good services they need to be cooperative and work well with the service provider. They should pay for services early enough once the work is done. They need to be understanding since they are working with human beings and not robots and therefore are prone to make mistakes. They should be ready to give the workers second chances. They need to learn to win the trust of the service providers. In case of any complaints they should register them with the company because this will ensure they are served better. Service providers; since they committed to working they should do their work diligently without expecting supervision from their seniors. They should only commit to work that they are able to do or have skills in doing. The workers should be honest and strive to win the trust of the clients. In case of any complaints they should report to the management so that actions may be taken. Auditors; they should always audit the company and provide audit report on time. This is because its out of their report that the company can be able to know their mistakes and correct for the better. All these stakeholders can play their roles well if they get full support from the company management.